Privacy Policy

What information we collect

When you enquire about or book a journey with us, we may collect information including:

• your name and contact details;

• date of birth and passport information;

• booking, payment and travel information;

• travel preferences and requirements;

• insurance and emergency contact details;

• dietary, accessibility or assistance requirements; and

• health-related information where relevant and necessary for your travel arrangements.

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We aim to collect only the information we reasonably need to arrange and manage your journey.

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How we collect your information

We collect information when you make an enquiry or booking, complete a traveller information form, subscribe to our communications, use our website or contact us.

If you are making a booking on behalf of other travellers, we may also collect information about them from you.

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How and why we use your information

We use your information to:

• respond to enquiries and prepare travel proposals;

• arrange and manage your booking;

• communicate with you about your journey;

• provide relevant information to travel suppliers;

• provide support before and during your travels;

• process payments and maintain appropriate records;

• meet our legal and regulatory obligations

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We process personal information where necessary to take steps towards or fulfil our contract with you, comply with legal obligations, or for our legitimate business interests. Where consent is required, you may withdraw it at any time.

Where health-related or other special category information is required, we will only process it where necessary and where permitted under data protection law.

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Who we share your information with

To arrange your journey, we may share relevant information with trusted third parties such as airlines, accommodation providers, tour operators, destination management companies, guides, transport and activity providers, payment providers and the technology services we use to operate our business.

We only share information that is reasonably necessary for the relevant purpose. We do not sell your personal information.

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International data transfers

Travel arrangements may require us to share relevant personal information with suppliers outside the UK. Where required by UK data protection law, we will use appropriate safeguards or another permitted basis for transferring that information.

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How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and regulatory obligations. Information that is no longer required will be deleted or securely disposed of.

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Marketing

We may contact you about Peacock & Banyan journeys, news and services where we are permitted to do so. You can unsubscribe from marketing communications at any time.

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Cookies

Our website uses cookies and similar technologies to operate correctly and help us understand how visitors use the site. Where required, you will be given a choice about non-essential cookies.

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Your rights

Under UK data protection law, you may have the right to access, correct or request deletion of your personal information, restrict or object to its use, request certain information in a portable format, or withdraw consent where we rely on consent.  If you have any questions or concerns about how we use your information, please contact us using the details above.

You also have the right to raise a concern with the Information Commissioner's Office (ICO).

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How We Protect Your Data
We use appropriate technical and organisational measures to safeguard your personal data.

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Contact Us
If you have any questions about this privacy statement or your data, please contact us at privacy@peacockbanyan.com.

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Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.